Help / FAQ  
What is Remote?
What is telematics?
What are the benefits of Remote?
How does it work?
What is an STD Code?
Can anybody access the driver's personal vehicle records?
Can any cars benefit from Remote?
Will the Remote unit interfere with any of the vehicle's controls?
What about Data Protection?
How Do I Obtain An Activation Code?
How Do I Create My Account?
How Do I Log In?
I have Forgotten My Password!
I'm having trouble logging in.
I have a different question.

What is Remote ?
It is a revolutionary new vehicle servicing facility, allowing companies and drivers to benefit from a whole host of features. The service is facilitated by the Remote telematics unit which has QS9000 accreditation.
 
What is telematics?
In its simplest definition it is "an instrument that measures a quantity and signals the results to a distant point" and can vary from anything from a car radio picking up an FM frequency to GPS satellite navigation.
 
What are the benefits of Remote ?
For both companies and their drivers the key ones are the pro-active notification of vehicle services becoming due and the on-line automated journey logging facility available exclusively for drivers.
 
How does it work?
The Remote unit is fitted with a SIM card and via this Airmax receive fortnightly odometer readings directly from the vehicle's engine management system. This information is automatically input into our fleet management software and compared with the manufacturer's servicing intervals to determine how soon the next service is due.
From contact data supplied by the driver on registering for Remote Airmax would advise the driver 2 months or 2000 miles prior to a service being due. With mapping screens used by Airmax's fleet service controllers and pre-determined driver preferences we would notify the driver of the most convenient arrangement for them i.e. home or office collection, courtesy car facility, preferred garage, etc.

A simple authorisation reply to any text message or fax, etc would be communicated to the driver and relevant garage confirming the arrangement booked, a process from start to finish that need take no more than a few seconds to complete !
By utilising 'STD Codes', as within any mobile phone, it can record mileage events and journey logs - albeit only for access by the driver !
 
What is an STD Code?
An 'STD Code' is telephone exchange code allocated to all towns and regions in the UK, eg. London has a code of (0207 and 0208) and Bristol has a code of (0117).
 
Can anybody access the driver's personal vehicle records?
No. Only the driver has access to their driving records; if they wish others to see journey logs, etc they will have to grant authorisation and pass on their password details.
 
Can any cars benefit from Remote?
Yes as long as they are a supported model. Please use the 'Contact Us' page to let us know about you car.
 
Will the Remote unit interfere with any of the vehicle's controls?
No. The unit has been designed to "plug and play" and has the advantage of not being an interference fit with the vehicles' systems.
 
Data Protection?
The only data held by Airmax is the cumulative mileage reading of the car upon which the pro-active service notification depends.

Airmax Remote complies with the principles of the UK Data Protection legislation. Personal information supplied by you will only be used for the purposes provided and will not be passed to any third party without your prior consent.
 
How Do I Obtain An Activation Code?
To get an activation code click this link & fill out all the details required on the page.
   
How Do I Create My Account?
To create your account click this link & fill out all the details required in the 3 steps.

Upon successful completion your password will be emailed to the email address you entered for your confirmation and you will be automatically logged in.
   
How Do I Log In?
To Log In : On the homepage use the username and password you entered when completing the account activation form.

Your password was emailed to the email address you entered when creating the account.
 
   
I have Forgotten My Password!
If you have forgotten your password then click this link and enter you username.

Your password will be emailed to the email address you have set for your account.
 
   

I'm having trouble logging in.
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I have a different question.
Use the Contact Us page to send us your query.
 
   

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