Services
Product Services
Do you have support level agreements (SLA)?
Yes, these are available on request
Is the service fully warranted?
Yes for the life of your contract, this service is provided within the price you have paid, therefore at no additional charge. Exceptions are for tamper and abuse and we offer a fair use policy to set limits in case of misuse.
Do I need to worry about Data Protection?
The only data held by Airmax Remote is the cumulative mileage reading of the car upon which the pro-active service notification depends.
Airmax Remote complies with the principles of the UK Data Protection legislation. Personal information supplied by you will only be used for the purposes provided and will not be passed to any third party without your prior consent.
Can I have the raw data sent to my organisation so I can import it into my internal application or my own software offering?
Yes, we can send data but would charge this as a separate service
What if I require bundled or bespoke reports?
Some fleet managers will require some application development. Airmax Remote's in-house team is constantly evolving new reports but good ideas will often come from experienced fleet managers, driver trainers or risk managers. Once a request is made and accepted a detailed specification will be agreed. This will fall into the category of paid for work or non-paid for work depending on the benefit to either party. This process or even so called 'pick and mix' applications or 'bundling' will take time.
How often do I get reports?
Reports can be generated in real- time or on an ad hoc basis.
What happens if I require a bespoke report or service?
Most reports can be formatted to each customer requirement but some will require hardware development and, at the very least, an agreed technical specification. A development roadmap can then be agreed prior to delivery and release date.
What happens if I request a new report or GSM bundle?
It is not practicable to provide an itemised billing service so an agreed new monthly rate will start.
My vehicle was involved in an incident can I retrieve the data to help with the insurance claim?
The answer to this one is complicated. Generally the answer to this is no. This is not a ‘flight recorder’ and therefore will not record the incident on a second by second basis. Neither is the system an Event Data Recorders (EDR). EDRs are not usually accessible and only a few cars have them fitted with Europe. In the USA most cars are fitted.
On newer vehicles the system may be enabled for freeze frame capture. This is set by an event such as airbag activation. In this case the last 10 seconds before and incident occurred may be recorded in the freeze frame. Driver data occurring with the first half mile are not recorded in a trip but added to the next trip. Geo-coded KPI’s are recorded and transmitted by GSM by SMS or GPRS
If my insurance company has requested the installation of a system does it work differently to fleet use?
For Airmax Remote RTU 7.3 insurance the minimum trip distance is configurable and by default set to 0 so all trips will be reported, KPI's will always be reported whatever the minimum trip distance is configured to.
If I have the system fitted as a requirement of my insurance company am I entitled to see the data.
No not normally but many users will want to see the data and their own driver performance. The data may also be important to fleet managers for management and logistics purposes. Airmax Remote is happy to allow access to the data subject to confirmation that you are entitled to see the data and may change a small premium for this service.
Can I use the system to recover a vehicle in the event of theft? Can Airmax Remote help?
Yes many vehicles have already been recovered using both GPS and cell location.
Airmax Remote does not offer a Thatcham or Police approved service and doesn’t have a formal process in place for vehicle location and recovery. However using both GSM cell location features and GPS Airmax Remote is currently recovering, on average, one vehicle every week for customers.
The cost of this service will vary but if Airmax Remote obtains an attempt request to locate the vehicle, we will co-ordinate the location usually with the co-operation of your fleet controller. All costs of GSM usage and time will be invoiced to the customer whether the vehicle is recovered or not. Your insurer usually accepts our costs.
I have an existing or intend to install a tracking system in my vehicle; can I integrate the two systems?
The RTU is not designed to be a front-ended track and trace system. It does have GPS and has some unique GPS based services. There are plans to add additional features to the system so that it becomes fully integrated in both functionality and hardware supply.
How is the mileage data from the vehicle calculated?
On the RTU’s collecting data via the EOBD it is calculated from vehicle speed and time. On the RTU’s collecting data via D2D it is read directly from the ECU.
Is the data from Airmax Remote the same as likely to be obtained at my dealer or specialist repair agent?
Expensive specialised equipment used by garages may look into more depth within the vehicles ECU's. Plus many propriety systems will also be able to reset and calibrate on board systems. The Airmax Remote system currently does not have the ability to write to ECU's but the Airmax Remote system does support a ‘garage layer’ to forewarn drivers of vehicle faults or errors. This is model specific.
If I am outside the UK and require a system what will be different and what can I expect?
Local GSM networks operate in different ways. Often SMS and GPRS settings need to be changed. Maps may need to be customised and items such as Postal or Zip codes will have to be added. This usually happens during the period of the trial and with the design consent of the participating customer or partner. There may be some costs if licences have to be obtained specific to the country.
Does the system have its own health check?
Yes the system will send a message at a pre determine interval so say it is still alive
Can I claim a rebate if my messages are delayed?
Airmax Remote is not responsible or accountable for messages held by 3rd party networks or servers. If you are worried about missing or delayed messages Airmax Remote is able to interrogate message queues to confirm if the messages are being processed
What happens if I sell the vehicle before the full term of rental?
As the full cost of the RTU is not recovered until after 36 rental payments then a settlement fee must be paid. It may reduce the fee if the RTU is returned in good working order. Rental continues after 36 months. Shorter-term deals can be arranged.
What happens after my service/contract period ends?
Depending on the nature of your contract you have the option to continue to use the service on a month by month basis with no obligation to sign a further contract. However the terms must be agreed in advance.
Who uses Airmax Remote?
This is not too easy to answer as they are mostly fitted by leasing companies to new cars. However over 500 fleets are equipped with the system now.
I have a different question?
Use the Contact Us page on the website to send us your query.