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Online Services
Do I need a separate server?
No as all the information is held and managed on a secure web server and database. You may have your own web site URL and we will issue you with a secure login. No additional software is required.
How do I Log In?
On the web site’s homepage use the username and password you entered when completing the account activation form.
Your password was emailed to the email address you entered when creating the account.
I have forgotten my Password!
If you have forgotten your password then click on the web site’s link and enter your username.
Your password will be emailed to the email address you have set for your account.
I'm having trouble logging in.
To use the site properly make sure you have cookies turned on & JavaScript enabled. If you don't, it won't work.
Can anybody access the driver's personal vehicle records?
No. Only the driver has access to their driving records; if they wish others to see journey logs, etc they will have to grant authorisation and pass on their password details. However if you have joined a pay how you drive scheme for insurance then your key account manager will have access to your driver log files.
Can I customise the home page and reports into company my format?
Yes the system initially is in Airmax Remote format and colours but by agreement and design sign off the system can be dressed to meet corporate images. Often a small fee is charged for this work.
Do I need training to use the web browser to see my data?
The system is easy to use but we do offer training sessions. Please consult with your account manager.
Is my data backed up?
Airmax Remote has a back up system at Rack Space in the UK and local storage
What happens if I’m not receiving data?
There are many reasons:
- The RTU has been tampered with [usually rouge fleet drivers]
- The SIM is out of credit
- The SIM is not enabled for roaming
- Even though covertly installed your garage mechanic may have de-installed the RTU
- You have wrongly assigned it to a fleet on your software or have the wrong login.
If the RTU develops a fault and cannot be repaired or reprogrammed over the air then it must be replaced.
My vehicle is not showing throttle position. Why is that?
Not all vehicle manufacturers provide throttle position data on the EOBD. In fact the range and operation data vary between manufacturers who do. The RTU can only collect data that is made available.
What is the definition of ‘idle time’?
The vehicle’s engine is running at greater than 500 rpm but the vehicle is stationary
My vehicle has been fitted correctly (triple flash, the fax form has been sent and I have been driving for a few days now but I still see no data. How come?
There may be a short delay in registering the vehicle with the Server after the ‘born’ details are received, but it should only be a short delay (as long as details on the fax form match the born details received). If you are configured for SMS only then you need to complete 11 trips before the first message is sent.
I can see mileage data but although my vehicle has been set for trips, I cannot find any trip data. Why?
The vehicle needs to be updated over-the-air to be reconfigured for trips. One possible cause of this problem is although the request message is sent if the vehicle’s ignition is not on the message will expire. This should be 3 days, but seems every GSM network is different and can be much less. In 2008 the RTU’s firmware will send acknowledgments to confirm the RTU received and processed the request OK. If you are operating over GPRS that will provide immediate acknowledgments to confirm the RTU processed the request OK
What is happening if I see my vehicle reporting unexplainable high mileage or high speeds?
There are two answers to this.
- If the vehicle constantly does this then the vehicle is incompatible with our software and we will need to look at the vehicle to see if the manufacturers have changed their code.
- If it happening infrequently then it either that we have supplied faulty equipment or the vehicle has an intermittent fault within the ECU itself
This is not usually something that can be fixed over the air. Arrange for an Airmax Remote engineer to put a logging device on the system to analyse the data.
Why is the date wrong on my trips?
The date is held within the RTU and is set to BST. If the RTU is older than 3 months before installation the date is sometime lost as the capacitor holding it may need to be charged. This is always done when fitted as the vehicle’s EOBD also charges the RTU. When the RTU first connects to the Airmax Remote server it sends a born message and if the date is inaccurate by more than 5 minutes the date is updated. If the born message fails for some reason then the RTU may still function but will retain and display the old date. Please notify the customer support department and this can be corrected by over-air-programming.
Will the system report where a KPI is created?
In most systems prior to 2008 the RTUs were designed to report a KPI within a trip. Thus the exact locations could not be pin pointed. In systems with GPS added and post Q1 2008 certain configurable KPI’s are reported as an exception together with the GPS location.
Why has my vehicle generated a fault on the vehicle’s dash but not reported via the Airmax Remote system?
Standard EOBD (which may include the Toyota Prius and other Hybrids) will only report the vehicle’s EOBD faults from the Engine’s Control Unit (ECU). Thus some faults that report to the dashboard and are non EOBD may not report via the system if not considered by the vehicle to be a standard EOBD fault. Those vehicles fitted with the Direct 2 Dash (D2D) software should capture these events as the data goes beyond EOBD and looks at the various ECU’s
What happened if I see a Malfunction Indicator Light (MIL) on the vehicle dashboard but no fault is sent to the web report?
The RTU will report any EOBD (OBD) Diagnostic Trouble Codes (DTC’s) present when the vehicle is driven. The RTU only logs onto the GSM network when it as been driven for 1/2 mile (to ensure it’s not on a gas station forecourt). Some early versions of Airmax Remote software, particularly on early vehicle models will only report emission related faults and may not report even if the MIL comes on
The online fault report is displaying a fault code from my vehicle and says that the MIL light was on. However the MIL light has never shown up in the vehicle nor does it feel any different in performance, is this a real fault?
The vehicle has reported a fault that has almost immediately been cleared, possibly during start-up, such that any brief flash of the MIL would not be noticed. The Airmax Remote system captures this information to provide a long-term history of such events, so that any recurring pattern may be identified and dealt with before it becomes a major problem that effects the operation of the vehicle.
I have a different question?
Use the Contact Us page on the website to send us your query.